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    • 28 Nov 2011
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    Everyone is always looking for shortcuts, whether it's personal life, business, whatever. It's not always the easy path that is the best path. That's common sense. But applying that logic to life decisions doesn't happen as often as it should.

    Startup life is somewhere this happens like crazy. Some common complaints:

    Features

    • Misconception One: we have to create these small features that customers have been requesting. Realization: we dont' have time to build more significant, large feature sets.
    • Misconception Two: let's build only the most important large feature sets. Realization: our customers are pissed off.
    • Stop trying to take a shortcut. You have to take bold leaps forward, but you also need to sweat the small stuff. This might involve staying late some nights or coming in on the weekend, but hey - that's what you signed up for.

    Customers

    • Misconception One: I don't like cold contacting people. I'll just cultivate the accounts I already have. Realization: Whenever I lose a customer, it's like someone stole a limb.
    • Misconception Two: I'm gonna create and follow up on leads like crazy. New business, new business, new business! Realization: I'm plowing down all the trees, but no one is building a house.
    • Stop trying to take a shortcut. You have to put the time into lead generation and new opportunities, but by keeping customers happy you will maintain strong, loyal business. There is no sales silver bullet.

    Documentation

    • Misconception One: I take meticulous notes about everything that goes on in my [insert your function... development / marketing / sales / ops / customer service] process. Realization: I spend more time documenting than doing.
    • Misconception Two: I just cc some people via email and everyone else should just keep up with me. Realization: The team lacks good communication and shared learning.
    • Stop trying to take a shortcut. You can't let distractions keep you from your *actual* job. But without strong communication and documentation channels, your crew members are all rowing the ship in different directions. You get to a point eventually where you feel productive... but you're doing the wrong stuff. Or something your coworker already did. Or something opposite of what you coworker is doing.

    Bottom line? As long as it's smart work, put in the work. See: Lead Bullets.

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  • Transitioning to Lean at Infochimps [AUDIO+SLIDES]

    • 10 Nov 2011
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    Our presentation from Austin Lean Startup Circle, presented by Jim England, Dhruv Bansal, and myself on behalf of Infochimps.

    Lean_Startup_Talk.m4a
    (download)
    Click here to download:
    Lean_Startup_Talk.m4a (41.42 MB)
    Click here to download:
    Transitioning-to-Lean-at-Infochimps.pdf (4.48 MB)
    (download)
    Click here to download:
    Transitioning-to-Lean-at-Infochimps.pdf (4.48 MB)

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  • Why Is Google So Bad At Social?

    • 6 Apr 2011
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    This is the question I'm trying to solve. Actually, that we're all trying to solve. Google must know that at some point in the future, web search won't be everything - that river will slowly run dry. By all accounts, it seems like social search and social recommendations are the next big advertising opportunity after search. Yet no matter how hard they try to break into social (Orkut, Google Wave, Google Buzz, Google +1), it never pans out.

    My hunch is that they stopped asking their users if they wanted what they were building. They are forgetting to solve human problems, and instead solving technology problems. They'll never do social right until they take a page out of "lean" and "customer development". Is my product solving a must-have human problem? If no, then its success is next to none.

    Rip-google-wave-dead
    Image originally posted by Fredrik Perman on The Product Farm

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  • Using CinchCast and AudioBoo with Keepstream

    • 14 Feb 2011
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    Sometimes as a blogger, podcaster, or simply a techie, you would like to showcase an audio recording you made and the related links or resources. Keepstream is perfect for that.

    Here is a slideshow on how to use audio you recorded on either AudioBoo or CinchCast to put audio clip widgets into your Keepstream collection. After hitting "Keep It" your bookmarks are available to add to collections from the Create / Edit Collection interface.

    (download)
    Click here to download:
    using-cinchcast-and-audioboo-with-keepstream-CpgHseHrqfBydnvFctDz.zip (827 KB)

     

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  • Tasty Burritos and Tasty Apps

    • 10 Feb 2011
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    Lately I've been getting more involved with the mobile applications industry as I begin providing contributions to The Appconomy. It's a mobile applications content channel led by a colleague of mine, Steve Guengerich.

    In a recent article, I wanted to provide a first-person experience of ordering through a mobile retail food and beverage app. I chose the Chipotle burrito ordering app, which generated well over 750,000 downloads primarily just through word of mouth. Not only are the burritos crazy good, but the app experience was awesome too!

    Check out my high-level thoughts, plus an in-depth screen-by-screen review at http://www.appconomy.com/theappconomy/2011/02/the-app-test-drive-chipotle-in-depth-with-food-and-beverage-pt-2/.

    Chipotle-logo-150x150

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  • Kevin Rose Interviews Jack Dorsey, Creator of Twitter, CEO of Square

    • 4 Jan 2011
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    This is a really great interview of Jack Dorsey as part of Kevin Rose's new video series on startups - Foundation.

    In this series premiere of Foundation, Kevin Rose interviews Jack Dorsey, the creator, co-founder and chairman of Twitter and the CEO of Square. The conversation talks of entrepreneurship, decision making, trial and error, and the path Jack took that lead to the creation of Twitter and Square.

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  • Ideas for Ways to Use Keepstream

    • 1 Sep 2010
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    Hi there!  For those that are using, or are considering to use Keepstream, here is a preliminary list of ideas of ways you could use Keepstream.  For now it's kind of short and sweet - I'll follow up with a more detailed post later.  Thanks!

    1. Showcase positive feedback or mentions of your brand.  An example - http://keepstream.com/TimGasper/keepstream-chatter
    2. Grab highlights from an event hashtag!  Or just from any hashtag.  An example - http://keepstream.com/TimGasper/-blogathonatx-highlights  Another example (we got to high-five Edgar Wright, director of Shaun of the Dead!) - http://keepstream.com/JimEngland/edgar-wright-visited-alamo-drafthouse
    3. Integrate some tweets you've posted lately into you blog.  That way, even if your blog readers aren't following you on Twitter, they can still see some of the best posts!  An example - http://www.brendan-nyhan.com/blog/2010/09/tw.html
    4. Add some related links of interest to the end of blog post - so that your readers can see some additional resources!  Readers love it and other bloggers appreciate being linked to.  An example (scroll down to the bottom :-D) - http://blog.keepstream.com/2010/09/what-do-apple-the-guggenheim-and-forbes-have-in-common-curation/
    5. Posted a bunch of photos, videos, and tweets during an event?  You can put all the links in one place - in a Keepstream collection - to make it easier for you friends or followers to view them.
    6. Collect links around a topic - either for personal research, or to share with your network.  An example - http://keepstream.com/JimEngland/marketing-and-pr-for-startups
    7. Do a tweet chat or a Twitter interview!  Check out this awesome interview of Adrian Grenier, the actor in Entourage - http://keepstream.com/mediatwit/twitter-q-a-with-adrian-grenier

    P.S. Join the site at http://keepstream.com!

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  • Apple Event Speculation - iTunes.com, iTV, FaceTime for iPod, iChat?

    • 29 Aug 2010
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    Coming up is another one of Apple's massive events - on Wednesday, September 1st.  Their events around this time of year are usually geared around iTunes, iPods, etc. - aka music/entertainment.  Expect a big announcement with iPods - particularly iPod Touch.  And given a lot of rumor and educated guessing, Apple might be launching a refresh to their Apple TV product, which most people have written off as one of their few product failures along with the infamous Newton (but Apple gets away with it by calling Apple TV a "hobby" of theirs).

    So I'm going to jump in with my two cents on what would be the coolest announcements for this year's event.  Let's start with the best case scenario for Apple TV that could catapult it into stardom - ditching the Newton for a seat next to the iPhone, iPod, and iPad.

    Appletv-sad

    People Love Netflix

    Streaming movies to your computer and TV is one of the number one reasons why people LOVE Netflix.  This is built into Xbox, PS3, and Wii, and it's a feature in a growing number of Blu-ray players and HDTVs.  Luckily, Apple has this awesome service called iTunes which just so happens to have movies and TV shows to buy and rent!  And iTunes works with iPods, iPhones, iPads, Mac computers, and even PCs!  It's a true entertainment platform that has your credit card on file.  What they don't have though, is a way to stream that media to a TV - or anywhere for that matter.

    iTunes + Lala.com = iTunes.com?

    Apple recently bought Lala.com, a streaming music service, in what was largely seen as a play into the streaming music business. But that was back in December 2009... where are the fruits of that labor?  If they can couple iTunes and Lala together into iTunes.com - an online hub for all my music, TV, and movies - that would be amazing!  It has to be able to stream that content to any of my devices in addition to having it on hard disk for it to have true portability and convenience.

    Couple that with Apple TV

    Going back to Apple TV, imagine that it was also connected to iTunes.com - where it could stream all your TV and movies?  Not only would it match Netflix, but it could beat it out by also having streaming access to your music!  The two biggest things holding Apple TV back right now is: (1) it only holds 160 gigabytes - that's less than 200 hours of video, and (2) it costs $230.  Make it cheaper... and let me stream!!!

    Ipodtouch-nofacetime

    FaceTime on iPod Touch

    It's also rumored that the new iPod Touch will have a front-facing camera. Maybe even a regular camera on the back too, so that you can finally use it to take pictures and video.  But the key is the front-facing one - because Steve Jobs mentioned that by the end of the year, FaceTime would be available on "tens of millions" of devices.  Many have interpreted that to mean it will be available across Apple's other product lines.

    But does this make sense?

    This seems to fit because FaceTime uses wireless, which iPod Touch works great with.  It's actually extra interesting because iPod FaceTime could seemingly video call people and circumvent any involvement of phone carriers. If video calling ever becomes the new standard of communicating, phone companies may be very unhappy to find they aren't needed anymore.  Put them in the pile with Cable companies as soon-to-become-irrelevant.

    The only big problem with this rumor is how does this fit in with the rest of the iPod Touch software?  iPod Touch doesn't have a Phone app, and FaceTime currently works through iPhone's Phone application.  Uh oh.  So something is missing, a puzzle piece that needs to be filled in somehow.

    Hello iChat

    To bridge this gap, I speculate that Apple will announce iChat for iPhone and iPod Touch (and maybe it will work with the iPad 2 when it comes out someday).  I'm completely pulling this out of my butt, but I think most Apple rumors are created that way.  This iChat app will have the usual IM capabilities, just like the program that comes built into all Mac computers.  But the iChat for Mac also has the ability to do Video Chat with your contacts - and starting now, that will use the FaceTime chat standard.  FaceTime chat will work seemlessly between iChat on a Mac, iChat on iPhone, iChat on iPod Touch, and FaceTime video calling through the iPhone Phone application.

    Can you imagine how cool this would be?  I feel like if FaceTime was on every iPod Touch, iPhone, and Mac (that's a big chunk of people), it would be hard for Google Talk, AIM, and Skype to justify not integrating in some way with FaceTime.

    Wish list

    So if Apple wants to wow my socks off, here are my demands.
    • Release iTunes.com - your online entertainment hub, where you buy music, movies, or TV shows once, and you have streaming access to them from anywhere.
    • Refresh the Apple TV product at a much lower price point (around $99) and rather than rely on a local hard drive, stream content from iTunes.com.
    • Can you put some TiVo-like functionality into Apple TV so I can record stuff?  Maybe not, but that would be super cool.
    • Rename Apple TV back to iTV - because we know how much you love to start stuff with an "i".
    • Release a new iPod Touch with a front-facing camera, and a back-facing camera with flash.
    • Give iPod Touch a FaceTime application... OR
    • Release an iChat application that allows FaceTime video chatting between iPods, iPhones, and Mac computers.

    Tada.  I'm probably very wrong, but hey - Apple speculation is fun.

    What products and features are on your Apple wish list?

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  • Startup Videos

    • 28 Aug 2010
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    Here are a selection of videos that I think every startup will find interesting - a classic one on branding by Steve Jobs, and a bunch by investors exploring and explaining today's dynamics for Angel investment and Venture Capital.  And then the last one should give you a good laugh. :)

    Keepstream
    @user.name
    Tim Gasper
    Aug 28, 2010 at 3:55pm

    startupvideos

    Tim Gasper
    TimGasper
    Aug 28, 2010 at 8:53am
    DefaultSteve Jobs Oldie but Goodie
    Steve Jobs, back in the day, telling us how simple brands really need to be.
    Tim Gasper
    TimGasper
    Aug 28, 2010 at 8:51am
    http://gigaom.com/2010/06/18/angel-investo-keith-rabois/
    Video: The State of Angel Investing & What Startups Can Learn From It, According to Keith Rabois
    The only thing keeping pace with the proliferation of angel investors is the size of their funding rounds. Keith Rabois, an active investor in companies like YouTube and Yelp, shared his thoughts with us on the growing number of angels.
    Tim Gasper
    TimGasper
    Aug 28, 2010 at 8:49am
    http://gigaom.com/2010/05/28/chris-dixon/
    Video: Angel Investor Chris Dixon on Startups & Why the VC Model Is Broken
    Chris Dixon is outspoken. He says difficult things. And he pulls no punches in our interview, in which he talks about the rise of super angels and micro VCs, his transition to investor from entrepreneur and how most VCs don’t know what they’re doing.
    Tim Gasper
    TimGasper
    Aug 28, 2010 at 8:47am
    http://gigaom.com/2010/08/27/aydin-senkut-interview/
    Aydin Senkut on His New Fund & Cultural Changes at Google
    Aydin Senkut, an early employee at Google, was the company's first product manager, then its first head of international sales. He's has now been an angel investor for four-and-a-half years and recently closed a fund of about $40 million at Felicis Ventures.
    Tim Gasper
    TimGasper
    Aug 28, 2010 at 8:47am
    http://gigaom.com/2010/08/27/video-on-the-perils-of-caring-too-much-about-twitter/
    Video: On the Perils of Caring Too Much About Twitter
    My favorite web video show, "Jake and Amir," takes on the topic of Twitter users' ego and insecurity in its latest episode. Good for a giggle on this slow summer Friday (slightly NSFW).
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  • Thoughts and Prayers to the Pakistan Flood Victims

    • 19 Aug 2010
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    Wow... it's quite a catastrophe going on over there.  There are thousands dead and millions displaced from their homes.  Here are some links I found related to the disaster, thoughts and prayers going out to the victims.

     

    Keepstream
    @user.name
    Tim Gasper
    Aug 19, 2010 at 3:44pm

    Pakistan Flood

    Tim Gasper
    TimGasper
    Aug 18, 2010 at 11:25am
    DefaultPakistan victims face food crisis
    Millions of Pakistani flood survivors already short on food and water have begun the fasting month of Ramadan, marked this year by misery and fears of an uncertain future. Food prices have tripled in some parts of the country because of damage to crops, roads and bridges, adding to the pain of the 14 million people affected by one of the worst natural disasters to hit the already poor nation. Government officials visited flood victims on Saturday, after deciding to cancel Independence Day celebrations in light of the tragedy. Yousuf Raza Gilani, the Pakistani prime minister, defended the government's response to the flooding, saying it is on "such a huge level that the government help looks insufficient". Al Jazeera's Sohail Rahman reports from Mingora, a city on the slow road to recovery.
    Tim Gasper
    TimGasper
    Aug 18, 2010 at 11:25am
    http://www1.voanews.com/english/news/asia/UN-Secures-More-Aid-for-Flood-Ravaged-Pakistan-100977329.html
    Pakistan Assures Donor Money Will Go to Flood Victims | Asia | English
    Pakistani officials say all money donated for flood assistance will go to help the victims. The officials assure international donors none of the funds meant to provide aid to millions of desperate people will fall into the wrong hands.
    Palestine Fair Trade
    palfairtrade
    Aug 15, 2010 at 6:33pm
    Imagine if all of New York City was made homeless from floods. A third are starving. Now double that number & don't talk about it. #Pakistan
    Selena Gomez
    selenagomez
    Aug 17, 2010 at 6:14pm
    Hi Everyone-- As I am sure all of you know Pakistan has experienced it's worst natural disaster in history. Over... http://fb.me/HCLyVjDI
    Zoë Martin
    zcm81
    Aug 17, 2010 at 10:21am
    Why is the Pakistan disaster not getting anywhere near as much media coverage or aid as Haiti? Is it b/c approx 97% of the pop. are Muslims?
    Ruben
    GambiaUser
    Aug 18, 2010 at 6:26pm
    U.S. Strategy in Pakistan Is Upended by Floods http://dlvr.it/3yz0T
    The New York Times > Log In
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    co-founder of keepstream, product evangelist, marketer, social media dude, music writer/lover

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